At Oscar Adventures, customer satisfaction is our top priority. We want you to be completely happy with your purchase. This Return and Refund Policy explains how we handle returns and refunds for items purchased through our website.
Returns
We accept returns for items that are defective, damaged, or incorrect upon delivery. If you receive an item that meets these conditions, please contact us within 7 days of receiving your order to request a return.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Return Process
To initiate a return, please contact our support team at [email protected] with your order details and a brief explanation of the issue. Once your request is reviewed and approved, our team will provide instructions for returning the product.
Non-Returnable Items
Certain products such as used or damaged items not caused by us, or items returned without original packaging, cannot be accepted for return. Personalized or customized products are also non-returnable.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund request.
If approved, a refund will be processed through your original payment method, which in this case is cash on delivery.
Late or Missing Refunds
If you have not received your refund within the communicated time, please first check your bank account or contact our support team for assistance. Delays may occur due to processing times by financial institutions.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] within 7 days of receiving your order.
Order Cancellations
Orders can be cancelled only before they are shipped. Once your order has been dispatched, it cannot be cancelled. Please contact us promptly if you wish to cancel before shipment.
Contact Us
For questions about returns, refunds, or exchanges, please reach out to our customer service team at [email protected].